Frequently Asked Questions

How long will it take?: Our current shop time is on our front page. Typically we need 10-15 business days from the day we receive the shoes in our shop. Once they're finished and paid for, we'll ship them out right away through US Postal Priority mail service which takes 2-3 postal days from California. Sometimes we can finish them faster, but remember that the shoes need time to cure after we work on them.

Will the fit and size of the shoe change?: We try our best to maintain the fit and size of the shoe. However, due to the nature of resoling (which involves fitting the shoe with a mold, stripping the old rubber, putting a new rand and sole on and shaping the edges), slight changes may occur. Synthetic shoes rarely stretch and remain consistent, but leather shoes which naturally stretch over use can experience up to 1/4 to 1/2 size change at most. This is the truth with all resolers and customers should be aware of this.

Do you provide warranty on your work?: If you experience any problems inconsistent with regular wear and tear, please contact us and we will be happy to take a look at it and work something out with you. We have a very high customer satisfaction rate due to our legendary service. We will inspect it and take care of the problem. Sometimes a reasonable fee may be charged. As the sport of climbing is based on mutual trust, please take care of your shoes and have reasonable expectations.

RAND? This deserves it's own category. The BEST thing to do is trust us and allow us to check out the shoe and make the decision whether or not to fix the rand. If you're still not sure, feel free to give us a call!

What is a rand?: The rand is the thin rubber piece (or pieces) that is above your sole and surrounds the toe box. Through face or crack climbing and regular contact with rock, the rands wear out and eventually need fixing. Ideally you want to have your shoes resoled before the sole wears out and begins wearing into the rand.

How do I know if I need my rand repaired? FYI, about 80% of the shoes we receive need rand work. If you can see a hole in the rand and the upper (fabric) is visible, you need rand work. However sometimes we may need to fix the rands even if there are no holes.

If there are no visible holes, will it need rand work? Sometimes. If you notice (by look or feel) any weak spots or indentations on the rand right where the sole meets the rands, the rands may need to be replaced. The thin feeling means that the rand has worn thin and could be ready to burst. If it's that thin and we resole them without doing the rands, they may blow through shortly and your brand new resole becomes useless.

Can you replace the rands without fixing the sole?: No. We need to resole the soles to fix the rands since the rands wrap underneath the soles.