long will it take?: Our current shop
time is on our front page. Typically we need 10-15
business days from the day we receive the shoes
in our shop. Once they're finished and paid for,
we'll ship them out right away through US Postal
Priority mail service which takes 2-3 postal days
from California. Sometimes we can finish them
faster, but remember that the shoes need time
to cure after we work on them.
the fit and size of the shoe change?:
We try our best to maintain the fit and size of
the shoe. However, due to the nature of resoling
(which involves fitting the shoe with a mold,
stripping the old rubber, putting
a new rand and sole on and shaping the edges), slight
changes may occur. Synthetic shoes rarely stretch
and remain consistent, but leather shoes which
naturally stretch over use can experience up to
1/4 to 1/2 size change at most. This is the truth
with all resolers and customers should be aware
you provide warranty on your work?: If
you experience any problems inconsistent with
regular wear and tear, please contact us and we
will be happy to take a look at it and work something
out with you. We have a very high customer satisfaction
rate due to our legendary service. We will inspect
it and take care of the problem. Sometimes a reasonable
fee may be charged. As the sport of climbing is
based on mutual trust, please take care of your
shoes and have reasonable expectations.
RAND? This deserves
it's own category. The BEST thing to do
is trust us and allow us to check out the shoe
and make the decision whether or not to fix the
rand. If you're still not sure, feel free to give us a call!
is a rand?: The
rand is the thin rubber piece (or pieces) that
is above your sole and surrounds the toe box.
Through face or crack climbing and regular contact
with rock, the rands wear out and eventually need
fixing. Ideally you want to have your shoes resoled
before the sole wears out and begins wearing into
do I know if I need my rand repaired? FYI, about 80% of the shoes we receive need rand
work. If you can see a hole in the rand and the
upper (fabric) is visible, you need rand work.
However sometimes we may need to fix the rands
even if there are no holes.
there are no visible holes, will it need rand
If you notice (by look or feel) any weak spots
or indentations on the rand right where the sole
meets the rands, the rands may need to be replaced.
The thin feeling means that the rand has worn
thin and could be ready to burst. If it's that
thin and we resole them without doing the rands,
they may blow through shortly and your brand new
resole becomes useless.
you replace the rands without fixing the sole?: No.
We need to resole the soles to fix the rands since
the rands wrap underneath the soles.